Clara Cloud brings Raymo closer to ace the grass cutting industry

The Czech company Raymo, who develops fully electric and plug-in hybrid mowers for professional landscape gardening, has chosen to track their machines in Conpleks Clara Cloud. Remote diagnostics, machine optimization and better understanding of customer behavior are some of the reasons why Raymo uses Clara Cloud.

Many companies within professional grass cutting want to ace the industry, as ace stands for automated, connected and electric. The same goes for Raymo. With their electric mowers connected to Clara Cloud, also called RAYLINK, they have already struck two out of three.

– The ultimate goal in the industry is to have machines that are automated, connected and electric. We began with electric, and now we are also connected. We have a fully electric platform, a smart machine, a great robotic platform and naturally, the next step is to give customers and distributors remote access to their machines, explains Jan Formánek, CEO at Raymo, and continues,

– For us it is absolutely a matter of quality. RAYLINK allows us to understand our customers and to make sure that our machines are reliable on a long-term scale. The fact that we can monitor some key features throughout the life cycle of the machines gives us invaluable data. Data that make us able to perform quality improvements on the machines, which is extremely important for us.

The Raymo Torpedo is only 51cm high and thereby ideal for areas that are difficult to access such as energy parks and solar farms.

Reducing costs, enhancing service

Raymo has decided to give the customers free access to RAYLINK, and thereby the services in Clara Cloud, throughout the warranty time of the machine. The company gladly takes the cost, as the system offers a unique opportunity for preventive maintenance. By coordinating parameters such as the actual operating hour with maintenance instructions from the operating manual and the cloud’s alert system, the dealers can be ready to execute different maintenance jobs on the machine when needed.

– We expect that connecting to Conpleks Clara Cloud will reduce the warranty cost in general just by making us able to perform service on the distance and by obtaining data, which allow us to improve the machine quality, says Jan Formánek and continues,

– The greatest benefit for our service dealers is the ability for remote diagnostics of the machine.
The times, they go out servicing the machine not knowing what is going on and being surprised on site, will be largely eliminated. Besides that, we have seen that a lot of issues can be remotely solved. The aftermath is that they not only save time, they also save fuel and emission by diagnosing the machine remotely.

In that way the cloud connection not only improves the service dealers’ ability to provide an enhanced service to the customers. It also gives them a great overview on the average service intervals, on the operational hours, and on the type of usage the machines are going through. For the customers on the other hand, RAYLINK is all about optimizing operations through fleet management and work reports.

Fleet management and work reports

RAYLINK serves among other things as a great tool to companies, who operate multiple machines as the fleet management system provides a total overview of master data on all connected machines and implements. These data include implement portfolio, serial number, operational hours, energy consumption and much more.

The fleet management system together with the work reports, showing for instance where the different machines and implements have been used and when, provide the opportunity to optimize machine and operator efficiency. By accessing data that show the exact amount of power and energy needed in specific operation areas, the delivered performance by each implement, and how operators and machines perform, it is also easy to calculate the cost of each operation.

– If you go deep into the data mining, the ways to analyze the received information are endless. In order to give our customers the best experience, we start with the basics through simple, structured and intuitive information. We could be delivering all sorts of further graphs, and we will of course keep following the development closely; what is really needed? And what is demanded by the customer? It only comes down to our imagination and desires, emphasizes Jan Formánek.